The practice operates a Zero Tolerance policy and any patient who is violent or abusive to any member of staff will be removed from the practice list.
Our staff are here to help – please treat them with courtesy and respect.
We are aware that in the past derogatory comments have been posted on Facebook, Houghton Post and Houghton Chit Chat about the practice and some of our staff. If any such posts are brought to our attention they could be viewed as a potential breakdown in the doctor–patient relationship, and may result in you being removed from our practice list.
We may contact the patients involved and invite them in to have a face to face discussion about the issues that they have.
We welcome all feedback, as it gives us the opportunity to review the services that we provide and where necessary or appropriate, make any changes or improvements. However, this needs to be done through the appropriate channels and we would ask that rather than posting derogatory or hurtful comments on social media, or if there are any aspects of the service that you are not entirely happy with, please speak to us about this or put your comments to us in writing giving us the opportunity to respond.
This policy has been approved by our Patient Participation Group.
YOU WOULD NOT EXPECT TO READ DEROGATORY COMMENTS ABOUT YOURSELF AT YOUR OWN PLACE OF WORK, NEITHER DO WE.