We know this last year has been hard for everyone. We know everyone has a lot of health concerns.
We would like to explain why sometimes it is tough to get an appointment or to get a query answered as quickly as you may want.
During the pandemic we have worked flat out all the way through. Our doors have been closed to people coming in without appointments, but this does not mean we have not been working. Since March 2020 we have had to work differently but we have always been open for face to face appointments when needed. We have continued to see anyone who needs seeing and we have been dealing with thousands of telephone calls every week. Our staff have been out in the community seeing patients every day, dealing with the very sick and dying in care homes, and helping to staff the covid hot clinic.
Since Christmas we have also been covering the covid vaccine clinic at Houghton Primary care centre which runs on weekdays and weekends 8am-7pm. Many of you will have received your vaccinations there, and the clinics will be running throughout the summer.
Now that Covid restrictions are easing, our front doors can open again.
We have never been so busy.
Each day our hardworking reception staff answer the phones to hundreds of calls, and these calls get dealt with, assessed and passed on to the doctors and nurses. We do our very best to safely prioritise everything that is truly urgent.
Our GPs and Nurses deals with all these requests for advice, prescriptions, face to face appointments and home visits each day. We also sign hundreds or prescriptions, check results, read letters from hospitals and coordinate care with our colleagues.
We have worked throughout the pandemic and put ourselves and our families at risk so we can offer the very best care we can, and we will continue to do this tirelessly.
You may get frustrated that you are not being dealt with in a way that is convenient for you, but- please be patient, please be kind
💉 COVID VACCINES 💉
We are currently working with other practices in our neighbourhood to carry out covid vaccines at local Primary Care Centres. We are vaccinating the patients at highest risk first.
If you are aged 30 years or over and have not yet had your first vaccine, please contact the practice to book in.
If it has been over eight weeks since your first vaccine, please contact the practice to arrange your second dose.
COVID-19 is a new illness that can affect your lungs and airways. It is caused by a virus called coronavirus.
If you or any of your household have:
- a high temperature
- a new, continuous cough
- a loss of taste or smell
You must all stay at home. Visit www.nhs.uk or call 119 to request a coronavirus test and for more information on the virus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone. You do not need to call 111 to tell them you’re staying at home.
Please do not attend the surgery unless we have asked you to do so – telephone first. If we do ask you to attend, we request that you wear a mask or a face covering. Do not attend the surgery if you develop symptoms of coronavirus. This will ensure we can keep the practice environment safe and Covid-free.
Our Vision and Values – Care is Our Business
For our patients
- To provide an environment that is welcoming, caring and accessible
- To treat everyone equally and with dignity and respect
- To provide safe and effective healthcare appropriate to patients’ needs, keeping up to date with new developments
- To listen and respond to feedback
For our practice team
- To maintain a safe and supportive working environment
- To encourage personal development and provide training opportunities
- To listen to all members of the team and value their comments and opinions
For our local area
- To consider the wider health needs of the local population and try to address inequalities
- To always be mindful of the vulnerable people in our area
- To work closely with other local practices and the CCG to improve health outcomes